Scope New ATN Integration
Acted as the scope owner for ATN integration.
Prepared IP plans, including (P2P and Loopback IP) for new ATN.
Configured IGP, L2VPN, and ISIS protocols for new ATN integration to ensure seamless routing and connectivity.
Trained local staff to enhance technical expertise.
Conducted end-to-end acceptance and testing for new ATN integration.

Scope SWAP of End-of-Service Devices with NE8K, 910C-K, 950D
Prepared solutions for NE8K, 910C-K, and 950D device replacements.
Coordinated with customers for enterprise service approvals and ensured alignment.
Worked with subcontractors for timely delivery of equipment and onsite operations.
Verified BOQ and SOW for site-specific deliveries.
Reviewed and supported service migration solutions.
Conducted technical training for local staff to ensure operational readiness.
Scope Version & Patch Upgrade
Prepared and reviewed upgrade solutions in collaboration with GTAC and customers.
Obtained downtime approvals for service impact during version and patch upgrades.
Performed upgrades for access and aggregation devices in line with customer requirements.
Delivered technical training to local staff for long-term operational support.

Scope Link Expansion and Upgrade
Analyzed service impact and secured customer approvals.
Expanded links up to 200G on aggregation nodes to enhance network capacity.
Upgraded access nodes (spur, ring, and chain) from 1G to 10G and 10G to 50G.
Aligned onsite teams for smooth implementation.
Trained new resources to support efficient project delivery.
Scope Dark Fiber Cutover
Coordinated with the RAN team to confirm service readiness.
Prepared and implemented solutions for dark fiber cutovers at RAN sites.

Managed and maintained network infrastructure in a dynamic data center environment.
Configured Juniper, pfSense, and Nortel firewalls to enhance network security and control access.
Supported end-users in resolving network connectivity issues and IT-related concerns.
Handled server management, including installation, configuration, and maintenance.
Configured LAN networks, including setting up and managing Cisco and Huawei switches, ensuring reliable connectivity across the organization.
Set up and configured Wi-Fi networks for staff and officers, ensuring secure and efficient wireless access.
Conducted regular monitoring and troubleshooting to ensure network stability.
Collaborated with senior administrators on network expansion projects and upgrades.
Implemented and documented network policies and procedures for compliance and efficiency.
Provided frontline support and technical assistance to ensure seamless operations.
Managed DHCP configurations to optimize network segmentation and performance.
Updated Windows systems across the network, ensuring systems remained secure and up-to-date.
Provided comprehensive technical support to customers of an internet service provider, Sybrid Pvt Ltd.
Configured and installed modems, ensuring optimal network connectivity for residential and business clients.
Addressed customer concerns and resolved issues related to slow browsing speeds promptly and effectively.
Conducted thorough troubleshooting to identify root causes of connectivity and performance issues.
Educated customers on network settings and equipment usage to enhance their overall internet experience.
Maintained detailed records of customer interactions, troubleshooting steps, and resolutions for future reference and improvement initiatives

Assisted General Manager of CDN and cache department in configuring, relocating and maintaining data servers of Akamai, Facebook, YouTube and GGC. Meetings with vendors of Huawei, NE and IBM.
Demonstrated respect, friendliness and willingness to help where ever needed.
Worked to maintain outstanding record consistently arriving at work.